I have been using My Tax Prep Office for the past 6 years....they are fairly new so have had a few glitches along the way but...the thing I really love about them is that they are online during tax season so if I need help they are there and will come in remotely onto my return if so needed. When I was working for a major brand company..it took 24 to 48 hours for tech to get back to us....Good Luck! Heather Sorrells cvhometowntax@gmail.com Chino Valley Hometown Tax Service